Not loving it? We offer returns for most items within 30 days of delivery for a refund or store credit.
We want you to feel like every item is the perfect match for your home. If it’s not the right fit, we’ll help you get it sorted and have you on your way.
You can return most items for a refund or store credit within 30 days of delivery. Return shipping costs apply, and the item must be in its original condition and packaging to be accepted.
There are a few items that can’t be returned:
Clearance items
Gift cards
Bundled items at discounted rates, e.g. “5 for $25” (unless the entire bundle is returned)
Items marked “Non-Returnable” on the sale page
Items you have already assembled
However, if your item is damaged or defective, these exceptions do not apply. In this case, we’ll take care of it and work with you to find the best solution.
Damaged or Defective Items
We know how frustrating this situation can be. Return shipping for damaged or defective items is free — just pick your preferred resolution:
Replacement parts (e.g. table leg)
A replacement item
A refund
Shipping
Your order means a lot to us. That’s why we offer fast, safe and reliable delivery options for every item.
After I place my order, how long until it arrives?
Our average ETA is currently 3-8 business days, however shipping carriers are experiencing capacity issues from extremely high demand + COVID-19 impact, and in some cases deliveries may be delayed.
Can I track my purchase?
You can check the status of your delivery anytime by entering the tracking number emailed to you after placing your order here.
To change or cancel an order that has already been processed, please contact our Customer Service department for assistance.
What shipping carriers do you use?
Fedex, UPS, and USPS.
Do you offer expedited shipping options?
We do not offer expedited shipping options at this time. We have three warehouses in GA,CA and LA to ship your order at no extra charge.
Can you deliver my order to PO Box?
We only deliver to verified physical addresses. We do not deliver to PO Boxes.
What happens if I cancel my order?
If cancelled on the same day you will not be charged for any processing fees. However, if you cancel your order at any point after the same day period, do not accept your cancelled package from FedEx (sometimes RTS requests fail), as you will also be responsible for returning the package. Please contact Customer Service for more details.
Have a question?
Service Guarantee
Free Shipping
Free shipping is available in the United States excluding Alaska, Hawaii, Puerto Rico, and Guam. We do not deliver to FPO, APO, and PO Box addresses.
No Hassel Returns
We offer returns for most items within 60 days of receipt whenever you are not satisfied with the product or change your mind. You can return it to our warehouse in the original condition and packaging for a refund with our approval.
Damage Compensation
If you receive a damaged or otherwise unusable item, we will be responsible for refunds, exchange or replacements according to your preference.
24/7 Customer Service
We offer 24/7 email support to help with all your questions. Solutions for complaints are offered within 24 hours. Click here to contact us.
