HomrestI 7 Pcs Patio Furniture Set w/ 44" Propane Fire Pit Table and Storage Coffee Table, Gray
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【Adjustable Backrest】
- The angle of the backrest of the two functional chairs can be adjusted from 90-130°
- You may recline whenever you feel tired sitting upright for a long time.
【Quality & Maintain】
- All-weather wicker and anti-rust steel frames make these outdoor patio furniture durable and sturdy.
- Breathable 250G polyester anti-UV and water repellent fabric, against stain, with a zipper for easy cleaning and replacement
- With the water-resistant covers, no worry about dust, spill, fade, and rust.
- The iron frame provides strong support and can hold up to 400 lbs.
【Comfortable & Non-slip】
- All seat cushions of this patio sofa with olive buckles, to prevent the cushion from sliding when sitting
【Coffee Table with Storage】
- The coffee table comes with storage and has a capacity of up to 42 gallons
- Provide ample space for beverages, food, and decorations, adding sophistication to the outdoor space.
【Highly Adaptable】
- Outdoor couch sets include patio chairs, outdoor sofas, ottomans, and storage coffee tables; style coverage is diverse and unique.
【Packaging & Assembly】
- The outdoor patio set is packed in 3 boxes and may arrive at different times.
- If there are any damaged, missing parts, or other product quality or assembly problems, please contact us.
Details
【PATIO RECLINER CHAIR】
By pulling the black handle on the right side of our patio chair, you can adjust the angle of the lounge chair. The maximum adjustable angle is 130 degrees
【2 OLIVE BUCKLE】
There are two olive buckles on the cushion, which can be inserted into the ottoman without damaging the rattan to fix the cushion and prevent it from slipping.
【ADDITIONAL REINFORCING SCREWS】
Additional reinforcing screws ensure that the backrest of the patio sectional sofa is on the same horizontal line while adding beauty and improving safety.
【ADJUSTABLE FEET】
Makes the patio furniture set at the same height.
About Homrest
Founded in 2019, we are a new yet fast-growing national furniture brand led by a team of people who are truly passionate about the industry and the people we serve, and we are consistently growing our operations in other parts of the world.
1. Shipping & Address Changes
- Before Shipping: If you need to change your shipping address, you must contact customer service before the order is dispatched.
- After Shipping: Once the order has shipped, the address cannot be changed directly. If an address correction is required mid-transit, carriers (UPS or FedEx) will charge an address correction fee of $18 per box.
- Disclaimer: Homrest is not responsible for lost packages resulting from an incorrect shipping address provided by the customer.
2. Cancellation Policy
Because Homrest items are oversized furniture, cancellations are handled strictly based on the order status:
- Unpaid Orders: Automatically canceled by the system.
- Canceled Before Shipping: Eligible for a 100% full refund.
- Canceled After Shipping (In Transit): Only an 80% refund will be issued. Additionally, UPS or FedEx will charge a package interception fee of $18 per box.
- "Label Created" Status: Once an order enters this status, it can no longer be canceled directly. You must contact customer service for further details.
3. Returns & Refunds
Key Requirements
- Time Limit: Return requests must be submitted within 60 days of receiving the order.
- Item Condition: Items must be unassembled, unused, unwashed, unaltered, undamaged, and in their original packaging with original tags attached.
- Authorization: Unauthorized returns will not be accepted.
4. Exchange Policy
- Homrest does not offer direct exchanges due to the logistical difficulties of shipping oversized items.
- If you ordered the wrong item, Homrest offers 2 solutions:Accept a partial refund from customer service and keep the item.Contact customer service to request a return under the "Non-Quality Issues" policy, then place a new order.
5. How to Handle Specific Issues
Damaged or Wrong Item Received
- Immediately contact customer service and provide:Photos of the damaged/wrong item.The item SKU number on the box.The barcode label.The shipping tracking label.
- Solutions for Wrong Items: You can keep the incorrect item at a discounted price, or return it for a full refund/correct replacement once tracking shows it is back with UPS/FedEx.
- Solutions for Damaged Items: Depending on the severity, Homrest will offer a part replacement, a partial refund, or a full refund.
Lost Packages
- If the provided address was correct: Check your surroundings, ask neighbors, and contact the carrier first. If it is still missing, contact Homrest with your order and tracking number. They will open a lost package claim with the carrier (investigation takes about a week) and assist you.
- If the provided address was incorrect: Homrest is not liable for the loss.
6. Warranty & Support Contact
- Warranty Period: All products come with a 12-month warranty from the date of delivery (excludes manual damage, misuse, or damage caused by logistics/severe weather).
- Price Matching: Prices fluctuate based on the market. Homrest does not offer refunds for price differences.
- Customer Support Email: service@homrest.com
- Customer Support Phone: 888-676-6299
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