HOMREST 15ft Large Double-Sided Patio Umbrella with Solar LED Lights, Outdoor Crank System, and Base – Perfect for Garden, Deck, Poolside, Beige
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Elevate your outdoor space with this 15ft double-sided patio umbrella, designed to provide extra large shade for your garden, deck, poolside, or patio. Ideal for both residential and commercial settings, this umbrella offers ample shelter and stylish illumination.
"360° Rotation & Adjustable Crank System: Effortlessly rotate the umbrella 360° using the easy-to-operate crank handle for optimal shade throughout the day. The ergonomic design allows for smooth opening and closing, ensuring hassle-free use."
"36 Solar-powered LED Lights: Illuminate your evenings with 36 LED lights embedded in the ribs of the umbrella. Powered by solar energy, these lights require no electricity or cords, providing a soft, ambient glow that creates the perfect atmosphere for your outdoor space, whether day or night."
"Durable and Sturdy Construction: Built with a rust-resistant steel pole and 12 heavy-duty ribs, this umbrella is designed for long-lasting durability. The premium polyester canopy is water-resistant, UV-protective, fade-resistant, and easy to clean, ensuring that your umbrella will stay vibrant through all seasons."
"Heavy-Duty Base for Stability: The umbrella comes with a metal frame base and two sandbags (sand not included), which can hold up to 220 lbs of sand to keep the umbrella secure, even in windy conditions. The clear instructions make assembly simple and quick."
"Extra Large Shade Area: The double-sided design of this umbrella provides extra-large coverage, creating a spacious and shaded area for your outdoor gatherings, keeping you cool and protected from the harmful sunlight."
About Homrest
Founded in 2019, we are a new yet fast-growing national furniture brand led by a team of people who are truly passionate about the industry and the people we serve, and we are consistently growing our operations in other parts of the world.
1. Shipping & Address Changes
- Before Shipping: If you need to change your shipping address, you must contact customer service before the order is dispatched.
- After Shipping: Once the order has shipped, the address cannot be changed directly. If an address correction is required mid-transit, carriers (UPS or FedEx) will charge an address correction fee of $18 per box.
- Disclaimer: Homrest is not responsible for lost packages resulting from an incorrect shipping address provided by the customer.
2. Cancellation Policy
Because Homrest items are oversized furniture, cancellations are handled strictly based on the order status:
- Unpaid Orders: Automatically canceled by the system.
- Canceled Before Shipping: Eligible for a 100% full refund.
- Canceled After Shipping (In Transit): Only an 80% refund will be issued. Additionally, UPS or FedEx will charge a package interception fee of $18 per box.
- "Label Created" Status: Once an order enters this status, it can no longer be canceled directly. You must contact customer service for further details.
3. Returns & Refunds
Key Requirements
- Time Limit: Return requests must be submitted within 60 days of receiving the order.
- Item Condition: Items must be unassembled, unused, unwashed, unaltered, undamaged, and in their original packaging with original tags attached.
- Authorization: Unauthorized returns will not be accepted.
4. Exchange Policy
- Homrest does not offer direct exchanges due to the logistical difficulties of shipping oversized items.
- If you ordered the wrong item, Homrest offers 2 solutions:Accept a partial refund from customer service and keep the item.Contact customer service to request a return under the "Non-Quality Issues" policy, then place a new order.
5. How to Handle Specific Issues
Damaged or Wrong Item Received
- Immediately contact customer service and provide:Photos of the damaged/wrong item.The item SKU number on the box.The barcode label.The shipping tracking label.
- Solutions for Wrong Items: You can keep the incorrect item at a discounted price, or return it for a full refund/correct replacement once tracking shows it is back with UPS/FedEx.
- Solutions for Damaged Items: Depending on the severity, Homrest will offer a part replacement, a partial refund, or a full refund.
Lost Packages
- If the provided address was correct: Check your surroundings, ask neighbors, and contact the carrier first. If it is still missing, contact Homrest with your order and tracking number. They will open a lost package claim with the carrier (investigation takes about a week) and assist you.
- If the provided address was incorrect: Homrest is not liable for the loss.
6. Warranty & Support Contact
- Warranty Period: All products come with a 12-month warranty from the date of delivery (excludes manual damage, misuse, or damage caused by logistics/severe weather).
- Price Matching: Prices fluctuate based on the market. Homrest does not offer refunds for price differences.
- Customer Support Email: service@homrest.com
- Customer Support Phone: 888-676-6299
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