Homrest 6 Pcs Outdoor Sectional Sofa Daybed w/ Retractable Canopy, Khaki
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【SUPERB MATERIAL】
- Crafted with commercial-grade hand-woven PE rattan.
- This weather-resistant material has high tensile strength, crack resistance, and long service life.
- Ergonomic curved armrest and backrest to reduce stress.
- Cross-supported metal structure and adjustable feet for long-lasting stability.
【PACKAGE INCLUDES】
- The sectional rattan sofa set includes 3 armless chairs, 2 armchairs, and 1 coffee table
- Multiple configuration options for flexible combinations based on your preferences
【EASY TO ASSEMBLE】
- This outdoor patio couch set comes with 3 well-protected boxes.
- All necessary hardware and instructions are included.
- We will provide professional customer service within 24 hour
SMOOTH PE WICKER
Well-selected durable rattan for all-weather use to provide long-life service. High-quality rattan weaving to create a Three-dimensional vision that is chic and modern.
THICKER PADDED CUSHIONS
T3.7" thick padded cushions for optimal comfort and relaxation, zippered cushion covers for easy washing. Waterproof cushion cover for your new choice for indoor or outdoor design.
WATERPROOF FABRIC
The polyester fabric of the seat cushion has excellent performance, it does not easily fade under long-term sunlight and is waterproof. The high-quality material guarantees its durability.
ALL WEATHER WOOD TABLETOP
The wood tabletop lets you accommodate drinks and food to share. It's easy to clean with rags or a towel.
About Homrest
Founded in 2019, we are a new yet fast-growing national furniture brand led by a team of people who are truly passionate about the industry and the people we serve, and we are consistently growing our operations in other parts of the world.
1. Shipping & Address Changes
- Before Shipping: If you need to change your shipping address, you must contact customer service before the order is dispatched.
- After Shipping: Once the order has shipped, the address cannot be changed directly. If an address correction is required mid-transit, carriers (UPS or FedEx) will charge an address correction fee of $18 per box.
- Disclaimer: Homrest is not responsible for lost packages resulting from an incorrect shipping address provided by the customer.
2. Cancellation Policy
Because Homrest items are oversized furniture, cancellations are handled strictly based on the order status:
- Unpaid Orders: Automatically canceled by the system.
- Canceled Before Shipping: Eligible for a 100% full refund.
- Canceled After Shipping (In Transit): Only an 80% refund will be issued. Additionally, UPS or FedEx will charge a package interception fee of $18 per box.
- "Label Created" Status: Once an order enters this status, it can no longer be canceled directly. You must contact customer service for further details.
3. Returns & Refunds
Key Requirements
- Time Limit: Return requests must be submitted within 60 days of receiving the order.
- Item Condition: Items must be unassembled, unused, unwashed, unaltered, undamaged, and in their original packaging with original tags attached.
- Authorization: Unauthorized returns will not be accepted.
4. Exchange Policy
- Homrest does not offer direct exchanges due to the logistical difficulties of shipping oversized items.
- If you ordered the wrong item, Homrest offers 2 solutions:Accept a partial refund from customer service and keep the item.Contact customer service to request a return under the "Non-Quality Issues" policy, then place a new order.
5. How to Handle Specific Issues
Damaged or Wrong Item Received
- Immediately contact customer service and provide:Photos of the damaged/wrong item.The item SKU number on the box.The barcode label.The shipping tracking label.
- Solutions for Wrong Items: You can keep the incorrect item at a discounted price, or return it for a full refund/correct replacement once tracking shows it is back with UPS/FedEx.
- Solutions for Damaged Items: Depending on the severity, Homrest will offer a part replacement, a partial refund, or a full refund.
Lost Packages
- If the provided address was correct: Check your surroundings, ask neighbors, and contact the carrier first. If it is still missing, contact Homrest with your order and tracking number. They will open a lost package claim with the carrier (investigation takes about a week) and assist you.
- If the provided address was incorrect: Homrest is not liable for the loss.
6. Warranty & Support Contact
- Warranty Period: All products come with a 12-month warranty from the date of delivery (excludes manual damage, misuse, or damage caused by logistics/severe weather).
- Price Matching: Prices fluctuate based on the market. Homrest does not offer refunds for price differences.
- Customer Support Email: service@homrest.com
- Customer Support Phone: 888-676-6299
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