HOMREST 6-Point Heated Massage Office Chair with Lumbar Support, Brown
Regular price
$149.99
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- Massage & Heat Features: This ergonomic office chair with foot rest has a 6-point massage system, back, lumbar, and seat vibrations penetrate into your deep muscles, relieve fatigue. Offering a solution for those suffering from back pain caused by prolonged sitting.
- Reclining and Adjustable: You can easily change the position of your backrest by adjusting it from 90° to 135°, and the seat height of the high back office chair can be adjusted up and down in the range of 4 inches to suit your work and relaxation needs. Home office desk chairs have a retractable footrest that can be pulled out when your legs feel uncomfortable or you want.
- Sturdier Structure: We have reinforced the structure of the chair by using better material with stronger strength. The big and tall office chair features a sturdy base supporting up to 350lbs, and equipped with five stable and durable castors that rotate 360° and slide smoothly and silently.
- Ergonomic Design: The padded armrests, massage backrest, and retractable footrest fit the human curve to relieve the pain of the back and lumbar spine when working for a long time. The armrests automatically adjust with the backrest, keeping you in optimal comfort, ideal to be placed on both working places or casual occasions.
- Easy to Clean & Assemble: Our high quality PU leather chair is easy to clean and durable. Detailed instructions and installation tools are included, and with the help of instructions, you can complete the assembly easily. Immerse yourself in comfort effortlessly.
1. Shipping & Address Changes
- Before Shipping: If you need to change your shipping address, you must contact customer service before the order is dispatched.
- After Shipping: Once the order has shipped, the address cannot be changed directly. If an address correction is required mid-transit, carriers (UPS or FedEx) will charge an address correction fee of $18 per box.
- Disclaimer: Homrest is not responsible for lost packages resulting from an incorrect shipping address provided by the customer.
2. Cancellation Policy
Because Homrest items are oversized furniture, cancellations are handled strictly based on the order status:
- Unpaid Orders: Automatically canceled by the system.
- Canceled Before Shipping: Eligible for a 100% full refund.
- Canceled After Shipping (In Transit): Only an 80% refund will be issued. Additionally, UPS or FedEx will charge a package interception fee of $18 per box.
- "Label Created" Status: Once an order enters this status, it can no longer be canceled directly. You must contact customer service for further details.
3. Returns & Refunds
Key Requirements
- Time Limit: Return requests must be submitted within 60 days of receiving the order.
- Item Condition: Items must be unassembled, unused, unwashed, unaltered, undamaged, and in their original packaging with original tags attached.
- Authorization: Unauthorized returns will not be accepted.
4. Exchange Policy
- Homrest does not offer direct exchanges due to the logistical difficulties of shipping oversized items.
- If you ordered the wrong item, Homrest offers 2 solutions:Accept a partial refund from customer service and keep the item.Contact customer service to request a return under the "Non-Quality Issues" policy, then place a new order.
5. How to Handle Specific Issues
Damaged or Wrong Item Received
- Immediately contact customer service and provide:Photos of the damaged/wrong item.The item SKU number on the box.The barcode label.The shipping tracking label.
- Solutions for Wrong Items: You can keep the incorrect item at a discounted price, or return it for a full refund/correct replacement once tracking shows it is back with UPS/FedEx.
- Solutions for Damaged Items: Depending on the severity, Homrest will offer a part replacement, a partial refund, or a full refund.
Lost Packages
- If the provided address was correct: Check your surroundings, ask neighbors, and contact the carrier first. If it is still missing, contact Homrest with your order and tracking number. They will open a lost package claim with the carrier (investigation takes about a week) and assist you.
- If the provided address was incorrect: Homrest is not liable for the loss.
6. Warranty & Support Contact
- Warranty Period: All products come with a 12-month warranty from the date of delivery (excludes manual damage, misuse, or damage caused by logistics/severe weather).
- Price Matching: Prices fluctuate based on the market. Homrest does not offer refunds for price differences.
- Customer Support Email: service@homrest.com
- Customer Support Phone: 888-676-6299
About Homrest
Founded in 2019, we are a new yet fast-growing national furniture brand led by a team of people who are truly passionate about the industry and the people we serve, and we are consistently growing our operations in other parts of the world.
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