HOMREST 74" Futon Sofa Bed, 3 in 1 Convertible Sofa Bed with Adjustable Backrest
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Assembly Instructions
Assembly Instructions
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- 3-In-1 Convertible Sofa Bed: HOMREST futon couch can easily converts between Couch to Recliner and Recliner to Bed, designed to maximize your space while providing comfort and style. Loveseat
- Durable & Sturdy Structure: Our loveseat sofa for living room is equipped with a sturdy wooden frame and 6 high-strength nylon legs, which can easily support a weight of 600 lbs and accommodate at least two adults. The couch bed features high resilience springs and high density foam, which can effectively disperse pressure and provide the firm support for rest or sleep. Nylon legs for futon sleeper couch can protect your floor from wear and scratches, sturdy and durable for long time using.
- 3 Positions Adjustable Backrest: The backrest of black futon sofa couch has 3 adjustable angles (105°, 140°, 180°), providing tailored comfort for sitting, lounging, or sleeping. Whether you're reading, playing games, watching TV, or taking a nap, our sofa bed with adjustable backrest can meet your diverse needs and provide you with the comfortable experience for every moment. Perfect for those who enjoy entertainment, providing a cozy spot for movie nights, gaming sessions, or overnight guests.
- Side Pockets & Soft Pillows: This multifunctional sofa bed has storage pockets on both sides, which can store remote controls, magazines, newspapers, and other items, making storage simple and convenient, and keeping the futon loveseat sofa tidy and beautiful. Comes with two soft pillows, providing excellent support for your neck and waist, making it an ideal spot to enjoy movies, read or nap.
- Easy to Assemble & Customer Service: Our faux leather sofa bed is shipped in two separate boxes for safe delivery, please wait until both boxes arrive before starting assembly. The futon bed is designed for easy setup with clear instructions and all necessary tools. Note:The sofa legs are placed in the pocket behind the sofa. Please feel free to contact us if you have any questions or concerns.
1. Shipping & Address Changes
- Before Shipping: If you need to change your shipping address, you must contact customer service before the order is dispatched.
- After Shipping: Once the order has shipped, the address cannot be changed directly. If an address correction is required mid-transit, carriers (UPS or FedEx) will charge an address correction fee of $18 per box.
- Disclaimer: Homrest is not responsible for lost packages resulting from an incorrect shipping address provided by the customer.
2. Cancellation Policy
Because Homrest items are oversized furniture, cancellations are handled strictly based on the order status:
- Unpaid Orders: Automatically canceled by the system.
- Canceled Before Shipping: Eligible for a 100% full refund.
- Canceled After Shipping (In Transit): Only an 80% refund will be issued. Additionally, UPS or FedEx will charge a package interception fee of $18 per box.
- "Label Created" Status: Once an order enters this status, it can no longer be canceled directly. You must contact customer service for further details.
3. Returns & Refunds
Key Requirements
- Time Limit: Return requests must be submitted within 60 days of receiving the order.
- Item Condition: Items must be unassembled, unused, unwashed, unaltered, undamaged, and in their original packaging with original tags attached.
- Authorization: Unauthorized returns will not be accepted.
4. Exchange Policy
- Homrest does not offer direct exchanges due to the logistical difficulties of shipping oversized items.
- If you ordered the wrong item, Homrest offers 2 solutions:Accept a partial refund from customer service and keep the item.Contact customer service to request a return under the "Non-Quality Issues" policy, then place a new order.
5. How to Handle Specific Issues
Damaged or Wrong Item Received
- Immediately contact customer service and provide:Photos of the damaged/wrong item.The item SKU number on the box.The barcode label.The shipping tracking label.
- Solutions for Wrong Items: You can keep the incorrect item at a discounted price, or return it for a full refund/correct replacement once tracking shows it is back with UPS/FedEx.
- Solutions for Damaged Items: Depending on the severity, Homrest will offer a part replacement, a partial refund, or a full refund.
Lost Packages
- If the provided address was correct: Check your surroundings, ask neighbors, and contact the carrier first. If it is still missing, contact Homrest with your order and tracking number. They will open a lost package claim with the carrier (investigation takes about a week) and assist you.
- If the provided address was incorrect: Homrest is not liable for the loss.
6. Warranty & Support Contact
- Warranty Period: All products come with a 12-month warranty from the date of delivery (excludes manual damage, misuse, or damage caused by logistics/severe weather).
- Price Matching: Prices fluctuate based on the market. Homrest does not offer refunds for price differences.
- Customer Support Email: service@homrest.com
- Customer Support Phone: 888-676-6299
About Homrest
Founded in 2019, we are a new yet fast-growing national furniture brand led by a team of people who are truly passionate about the industry and the people we serve, and we are consistently growing our operations in other parts of the world.
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