HOMREST 9-Piece Outdoor Sectional Cushions for 4-Seat Sofa, Waterproof Deep Seat w/ Non-Slip & Machine Washable Covers, Navy Blue
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- ๐๐จ๐ฆ๐ฉ๐ฅ๐๐ญ๐ ๐-๐๐ข๐๐๐ ๐๐๐๐ญ๐ข๐จ๐ง๐๐ฅ ๐๐ฎ๐ฌ๐ก๐ข๐จ๐ง ๐๐๐ญ: Designed specifically for 4-seat patio conversation sets, this set includes 2 corner back cushions (17.6"L x 12.3"W), 3 standard backrests (25.4"L x 12.3"W), and 4 seat cushions (25.4"L x 25.4"W x 4"H). Important: Please measure your outdoor furniture before ordering to ensure a perfect fit
- ๐๐๐ญ๐๐ซ๐ฉ๐ซ๐จ๐จ๐ & ๐๐-๐๐๐ฌ๐ข๐ฌ๐ญ๐๐ง๐ญ ๐ ๐๐๐ซ๐ข๐ ๐๐จ๐ซ ๐๐ฅ๐ฅ-๐๐๐๐ฌ๐จ๐ง ๐๐ฌ๐: Crafted from heavy-duty 100% polyester with a premium water-repellent coating, these outdoor sofa cushions resist spills, rain, and moisture. The UV-treated fabric maintains vibrant color even after prolonged sun exposureโperfect for patios, decks, gardens, or poolside areas
- ๐๐ซ๐๐ฆ๐ข๐ฎ๐ฆ ๐๐จ๐ฆ๐๐จ๐ซ๐ญ ๐ฐ๐ข๐ญ๐ก ๐" ๐๐ข๐ ๐ก-๐๐๐ฌ๐ข๐ฅ๐ข๐๐ง๐๐ ๐ ๐จ๐๐ฆ: Experience lasting comfort with 4-inch thick, 25D high-resilience foam seat cushions that provide firm support without sagging over time. The back cushions are generously filled with plush PP cotton, delivering soft, cloud-like support for hours of relaxation
- ๐๐จ๐ง-๐๐ฅ๐ข๐ฉ ๐๐จ๐ญ๐ญ๐จ๐ฆ & ๐๐๐ฌ๐ฒ ๐๐๐ข๐ง๐ญ๐๐ง๐๐ง๐๐: The seat cushions feature silicone non-slip dots to keep them securely in place on any furniture surface. Each cushion cover is equipped with durable hidden zippers for effortless removal and is machine washableโsimply remove, wash, and air dry for a fresh look season after season
- ๐๐๐๐ฎ๐ฎ๐ฆ-๐๐๐๐ค๐๐ ๐๐จ๐ซ ๐ ๐ซ๐๐ฌ๐ก๐ง๐๐ฌ๐ฌ: Your cushions are vacuum-compressed for efficient shipping. Upon opening, gently fluff and allow 48-72 hours for full expansion to the intended 4-inch thickness. Available in multiple colors to complement your outdoor dรฉco
About Homrest
Founded in 2019, we are a new yet fast-growing national furniture brand led by a team of people who are truly passionate about the industry and the people we serve, and we are consistently growing our operations in other parts of the world.
1. Shipping & Address Changes
- Before Shipping: If you need to change your shipping address, you must contact customer service before the order is dispatched.
- After Shipping: Once the order has shipped, the address cannot be changed directly. If an address correction is required mid-transit, carriers (UPS or FedEx) will charge an address correction fee of $18 per box.
- Disclaimer: Homrest is not responsible for lost packages resulting from an incorrect shipping address provided by the customer.
2. Cancellation Policy
Because Homrest items are oversized furniture, cancellations are handled strictly based on the order status:
- Unpaid Orders: Automatically canceled by the system.
- Canceled Before Shipping: Eligible for a 100% full refund.
- Canceled After Shipping (In Transit): Only an 80% refund will be issued. Additionally, UPS or FedEx will charge a package interception fee of $18 per box.
- "Label Created" Status: Once an order enters this status, it can no longer be canceled directly. You must contact customer service for further details.
3. Returns & Refunds
Key Requirements
- Time Limit: Return requests must be submitted within 60 days of receiving the order.
- Item Condition: Items must be unassembled, unused, unwashed, unaltered, undamaged, and in their original packaging with original tags attached.
- Authorization: Unauthorized returns will not be accepted.
4. Exchange Policy
- Homrest does not offer direct exchanges due to the logistical difficulties of shipping oversized items.
- If you ordered the wrong item, Homrest offers 2 solutions:Accept a partial refund from customer service and keep the item.Contact customer service to request a return under the "Non-Quality Issues" policy, then place a new order.
5. How to Handle Specific Issues
Damaged or Wrong Item Received
- Immediately contact customer service and provide:Photos of the damaged/wrong item.The item SKU number on the box.The barcode label.The shipping tracking label.
- Solutions for Wrong Items: You can keep the incorrect item at a discounted price, or return it for a full refund/correct replacement once tracking shows it is back with UPS/FedEx.
- Solutions for Damaged Items: Depending on the severity, Homrest will offer a part replacement, a partial refund, or a full refund.
Lost Packages
- If the provided address was correct: Check your surroundings, ask neighbors, and contact the carrier first. If it is still missing, contact Homrest with your order and tracking number. They will open a lost package claim with the carrier (investigation takes about a week) and assist you.
- If the provided address was incorrect: Homrest is not liable for the loss.
6. Warranty & Support Contact
- Warranty Period: All products come with a 12-month warranty from the date of delivery (excludes manual damage, misuse, or damage caused by logistics/severe weather).
- Price Matching: Prices fluctuate based on the market. Homrest does not offer refunds for price differences.
- Customer Support Email: service@homrest.com
- Customer Support Phone: 888-676-6299
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