HOMREST Louvered Pergola 11x13 Outdoor Hard Top Pergola with Aluminum Frame and Adjustable Metal Rainproof Roof for Garden & Patio, Curtains and Netting Included, Gray-Black
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Heavy-Duty Aluminum Frame
The HOMREST 11x13 Pergola boasts a robust aluminum frame that won't sag, bow, bend, break, or rust over time. You can rest assured that this pergola is built to withstand even the most challenging weather conditions. Additionally, the durable aluminum requires minimal maintenance, keeping your pergola looking pristine for years to come.
Adjustable Louvered Canopy
Enjoy the luxury of controlling your shade with the adjustable louvered canopy. Create the perfect atmosphere, whether you're soaking up the sun's rays or seeking a cool retreat from the midday heat. The louvered canopy allows you to customize your shade experience with ease, transforming your outdoor space on a whim.
Elegant and Functional Design
The Homrest 11x13 Aluminum Pergola is designed to be the perfect backdrop for your life. Its spacious 11x13 foot design provides ample room for hosting vibrant gatherings, establishing a comfortable dining area, or simply relaxing with a favorite book. This pergola seamlessly integrates indoor and outdoor living, extending the comfort and style of your home into your backyard.
Bring Your Outdoor Dreams to Life. Visit our louvered pergola to learn more and discover other sizes of louvered pergola can transform your backyard into your own personal oasis.
About Homrest
Founded in 2019, we are a new yet fast-growing national furniture brand led by a team of people who are truly passionate about the industry and the people we serve, and we are consistently growing our operations in other parts of the world.
1. Shipping & Address Changes
- Before Shipping: If you need to change your shipping address, you must contact customer service before the order is dispatched.
- After Shipping: Once the order has shipped, the address cannot be changed directly. If an address correction is required mid-transit, carriers (UPS or FedEx) will charge an address correction fee of $18 per box.
- Disclaimer: Homrest is not responsible for lost packages resulting from an incorrect shipping address provided by the customer.
2. Cancellation Policy
Because Homrest items are oversized furniture, cancellations are handled strictly based on the order status:
- Unpaid Orders: Automatically canceled by the system.
- Canceled Before Shipping: Eligible for a 100% full refund.
- Canceled After Shipping (In Transit): Only an 80% refund will be issued. Additionally, UPS or FedEx will charge a package interception fee of $18 per box.
- "Label Created" Status: Once an order enters this status, it can no longer be canceled directly. You must contact customer service for further details.
3. Returns & Refunds
Key Requirements
- Time Limit: Return requests must be submitted within 60 days of receiving the order.
- Item Condition: Items must be unassembled, unused, unwashed, unaltered, undamaged, and in their original packaging with original tags attached.
- Authorization: Unauthorized returns will not be accepted.
4. Exchange Policy
- Homrest does not offer direct exchanges due to the logistical difficulties of shipping oversized items.
- If you ordered the wrong item, Homrest offers 2 solutions:Accept a partial refund from customer service and keep the item.Contact customer service to request a return under the "Non-Quality Issues" policy, then place a new order.
5. How to Handle Specific Issues
Damaged or Wrong Item Received
- Immediately contact customer service and provide:Photos of the damaged/wrong item.The item SKU number on the box.The barcode label.The shipping tracking label.
- Solutions for Wrong Items: You can keep the incorrect item at a discounted price, or return it for a full refund/correct replacement once tracking shows it is back with UPS/FedEx.
- Solutions for Damaged Items: Depending on the severity, Homrest will offer a part replacement, a partial refund, or a full refund.
Lost Packages
- If the provided address was correct: Check your surroundings, ask neighbors, and contact the carrier first. If it is still missing, contact Homrest with your order and tracking number. They will open a lost package claim with the carrier (investigation takes about a week) and assist you.
- If the provided address was incorrect: Homrest is not liable for the loss.
6. Warranty & Support Contact
- Warranty Period: All products come with a 12-month warranty from the date of delivery (excludes manual damage, misuse, or damage caused by logistics/severe weather).
- Price Matching: Prices fluctuate based on the market. Homrest does not offer refunds for price differences.
- Customer Support Email: service@homrest.com
- Customer Support Phone: 888-676-6299
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