HOMREST Louvered Pergola 12x24 Outdoor Hard Top Pergola with Aluminum Frame and Adjustable Metal Rainproof Roof for Garden & Patio, Curtains and Netting Included, Wood Grain
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【ADJUSTABLE & FLEXIBLE】
- Louvered pergola allows for adjusting the angle of the louvered roof according to the weather conditions, making it convenient to bask in the sunlight and see the open sky when desired.
- It offers the ability to control sunlight and shade as needed, adapting to various climates and seasons.
【DURABLE & STRONG】
- The pergola is made of high-quality aluminum frame and a louvered roof to withstand the elements.
- At the base of the pillars, there are pads and anchoring designs, ensuring the pergola's stability.
- It only requires regular cleaning and inspection for simple maintenance, and it will last longer.
【AESTHETICS & PROTECTION】
- Outdoor pergolas integrate modern design and elegant appearance seamlessly with houses or outdoor spaces.
- Equipped with removable curtains and mesh screens, one can choose a private area and create a comfortable and versatile living zone, making it an ideal place for gatherings and dining.
【INNOVATIVE & CLEVER】
- The outdoor canopy utilizes the horizontal beams as drainage channels, directing rainwater from each panel into a built-in gutter system that is then discharged through the pillars, effectively preventing water accumulation on the roof.
- The three bands on the poles serve to secure detachable curtains and nets, preventing them from flying during strong winds.
Privacy Side Curtains: The side curtains on all four sides of this hardtop gazebo can be adjusted. All opening can provide good ventilation, and all closing can ensure perfect privacy. When the external light is dark, it can be used as a projection screen. The delicate and flat side curtains will become a good choice for watching movies at home.
About Homrest
Founded in 2019, we are a new yet fast-growing national furniture brand led by a team of people who are truly passionate about the industry and the people we serve, and we are consistently growing our operations in other parts of the world.
1. Shipping & Address Changes
- Before Shipping: If you need to change your shipping address, you must contact customer service before the order is dispatched.
- After Shipping: Once the order has shipped, the address cannot be changed directly. If an address correction is required mid-transit, carriers (UPS or FedEx) will charge an address correction fee of $18 per box.
- Disclaimer: Homrest is not responsible for lost packages resulting from an incorrect shipping address provided by the customer.
2. Cancellation Policy
Because Homrest items are oversized furniture, cancellations are handled strictly based on the order status:
- Unpaid Orders: Automatically canceled by the system.
- Canceled Before Shipping: Eligible for a 100% full refund.
- Canceled After Shipping (In Transit): Only an 80% refund will be issued. Additionally, UPS or FedEx will charge a package interception fee of $18 per box.
- "Label Created" Status: Once an order enters this status, it can no longer be canceled directly. You must contact customer service for further details.
3. Returns & Refunds
Key Requirements
- Time Limit: Return requests must be submitted within 60 days of receiving the order.
- Item Condition: Items must be unassembled, unused, unwashed, unaltered, undamaged, and in their original packaging with original tags attached.
- Authorization: Unauthorized returns will not be accepted.
4. Exchange Policy
- Homrest does not offer direct exchanges due to the logistical difficulties of shipping oversized items.
- If you ordered the wrong item, Homrest offers 2 solutions:Accept a partial refund from customer service and keep the item.Contact customer service to request a return under the "Non-Quality Issues" policy, then place a new order.
5. How to Handle Specific Issues
Damaged or Wrong Item Received
- Immediately contact customer service and provide:Photos of the damaged/wrong item.The item SKU number on the box.The barcode label.The shipping tracking label.
- Solutions for Wrong Items: You can keep the incorrect item at a discounted price, or return it for a full refund/correct replacement once tracking shows it is back with UPS/FedEx.
- Solutions for Damaged Items: Depending on the severity, Homrest will offer a part replacement, a partial refund, or a full refund.
Lost Packages
- If the provided address was correct: Check your surroundings, ask neighbors, and contact the carrier first. If it is still missing, contact Homrest with your order and tracking number. They will open a lost package claim with the carrier (investigation takes about a week) and assist you.
- If the provided address was incorrect: Homrest is not liable for the loss.
6. Warranty & Support Contact
- Warranty Period: All products come with a 12-month warranty from the date of delivery (excludes manual damage, misuse, or damage caused by logistics/severe weather).
- Price Matching: Prices fluctuate based on the market. Homrest does not offer refunds for price differences.
- Customer Support Email: service@homrest.com
- Customer Support Phone: 888-676-6299
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