The seat itself is a bit long and the angle could be slightly less. We'll have to wait and see if they last as they are plywood frames. Overall not terrible for the price. You get what you pay for. Had to resize some of the holes for the caps to fit as well. They did give me a small refund for my troubles.
HOMREST Upholstered Rocking Chair with Fabric Padded Seat, Comfortable Rocker Solid Wood for Living Room, Modern High Back Armchair for Adult, Light Gray
Regular price
$179.99
Sale price
Regular price
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- Specious design: Specially designed for the elderly, the high backrest supports the entire back, and the soft cushion allows people to sit for a long time to relieve waist fatigue. Retro design adds a different style to the home.
- High quality Sponge: Rocking chair for living room is made of high-quality and high density rebound sponge, full of elasticity,soft and comfortable sitting,enough for you to enjoy and relax your body after tiring work.
- Sturdy Construction: Selected high-quality rubber wood, Solid wood frame design, hard texture, firm and stable. All these make this nursery rocking chair more stable and can be used for a long time
- Ergonomic Chair: Rocking glider chair can provide strong support for your entire body. The wide and high backrest provides you with great comfort when you lean on it or rock it. In addition, the wooden armrest with a certain curvature is more comfortable.
- Easy to Install: The gliding chair was easy to assemble with all the accessories and instructions in one package. Provide you with perfect customer service. We will answer all questions within 24 hours.
1. Shipping & Address Changes
- Before Shipping: If you need to change your shipping address, you must contact customer service before the order is dispatched.
- After Shipping: Once the order has shipped, the address cannot be changed directly. If an address correction is required mid-transit, carriers (UPS or FedEx) will charge an address correction fee of $18 per box.
- Disclaimer: Homrest is not responsible for lost packages resulting from an incorrect shipping address provided by the customer.
2. Cancellation Policy
Because Homrest items are oversized furniture, cancellations are handled strictly based on the order status:
- Unpaid Orders: Automatically canceled by the system.
- Canceled Before Shipping: Eligible for a 100% full refund.
- Canceled After Shipping (In Transit): Only an 80% refund will be issued. Additionally, UPS or FedEx will charge a package interception fee of $18 per box.
- "Label Created" Status: Once an order enters this status, it can no longer be canceled directly. You must contact customer service for further details.
3. Returns & Refunds
Key Requirements
- Time Limit: Return requests must be submitted within 60 days of receiving the order.
- Item Condition: Items must be unassembled, unused, unwashed, unaltered, undamaged, and in their original packaging with original tags attached.
- Authorization: Unauthorized returns will not be accepted.
4. Exchange Policy
- Homrest does not offer direct exchanges due to the logistical difficulties of shipping oversized items.
- If you ordered the wrong item, Homrest offers 2 solutions:Accept a partial refund from customer service and keep the item.Contact customer service to request a return under the "Non-Quality Issues" policy, then place a new order.
5. How to Handle Specific Issues
Damaged or Wrong Item Received
- Immediately contact customer service and provide:Photos of the damaged/wrong item.The item SKU number on the box.The barcode label.The shipping tracking label.
- Solutions for Wrong Items: You can keep the incorrect item at a discounted price, or return it for a full refund/correct replacement once tracking shows it is back with UPS/FedEx.
- Solutions for Damaged Items: Depending on the severity, Homrest will offer a part replacement, a partial refund, or a full refund.
Lost Packages
- If the provided address was correct: Check your surroundings, ask neighbors, and contact the carrier first. If it is still missing, contact Homrest with your order and tracking number. They will open a lost package claim with the carrier (investigation takes about a week) and assist you.
- If the provided address was incorrect: Homrest is not liable for the loss.
6. Warranty & Support Contact
- Warranty Period: All products come with a 12-month warranty from the date of delivery (excludes manual damage, misuse, or damage caused by logistics/severe weather).
- Price Matching: Prices fluctuate based on the market. Homrest does not offer refunds for price differences.
- Customer Support Email: service@homrest.com
- Customer Support Phone: 888-676-6299
About Homrest
Founded in 2019, we are a new yet fast-growing national furniture brand led by a team of people who are truly passionate about the industry and the people we serve, and we are consistently growing our operations in other parts of the world.
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