Homrest 3-Seater Outdoor Porch Swing with Stand, Adjustable Canopy & Backrest, Blue
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【660 LBS WEIGHT CAPACITY FOR SAFETY】
- Upgraded thickened steel triangular frame and well-designed spring hook.
- The porch swing with stand supports the weight of up to 660 LBS and ensures years of outdoor enjoyment.
- Sturdy and durable swings give you a smooth, gentle rocking motion, making this porch swing with stand a reliable choice for outdoor relaxation.
【ADJUSTABLE CANOPY】
- The porch swing set with stand, canopy and a built-in tilt system, taking the function of a sunshade and rain protection, against wind, rain, and dust.
- The top canopy of this hanging porch swing with stand is made to be much more fade-resistant.
【2-IN-1 DESIGN】
- The backrest of the swing is designed with 2-in-1, which can be fully adjusted to lie flat.
- Removable pillows and adjustable backrests turn the porch swing with stand into a comfortable bed, bringing you more ways to relax.
【PRACTICAL AND COMFORTABLE】
- This porch swing chair with stand features durable seats with non-slip footpad and a tray for small items.
- Thick soft cushions and foldable multifunctional side tables bring a more extraordinary life experience.
- Heavy steel springs and a sturdy triangular frame guarantee stability and safety for long-term use.
About Homrest
Founded in 2019, we are a new yet fast-growing national furniture brand led by a team of people who are truly passionate about the industry and the people we serve, and we are consistently growing our operations in other parts of the world.
1. Shipping & Address Changes
- Before Shipping: If you need to change your shipping address, you must contact customer service before the order is dispatched.
- After Shipping: Once the order has shipped, the address cannot be changed directly. If an address correction is required mid-transit, carriers (UPS or FedEx) will charge an address correction fee of $18 per box.
- Disclaimer: Homrest is not responsible for lost packages resulting from an incorrect shipping address provided by the customer.
2. Cancellation Policy
Because Homrest items are oversized furniture, cancellations are handled strictly based on the order status:
- Unpaid Orders: Automatically canceled by the system.
- Canceled Before Shipping: Eligible for a 100% full refund.
- Canceled After Shipping (In Transit): Only an 80% refund will be issued. Additionally, UPS or FedEx will charge a package interception fee of $18 per box.
- "Label Created" Status: Once an order enters this status, it can no longer be canceled directly. You must contact customer service for further details.
3. Returns & Refunds
Key Requirements
- Time Limit: Return requests must be submitted within 60 days of receiving the order.
- Item Condition: Items must be unassembled, unused, unwashed, unaltered, undamaged, and in their original packaging with original tags attached.
- Authorization: Unauthorized returns will not be accepted.
4. Exchange Policy
- Homrest does not offer direct exchanges due to the logistical difficulties of shipping oversized items.
- If you ordered the wrong item, Homrest offers 2 solutions:Accept a partial refund from customer service and keep the item.Contact customer service to request a return under the "Non-Quality Issues" policy, then place a new order.
5. How to Handle Specific Issues
Damaged or Wrong Item Received
- Immediately contact customer service and provide:Photos of the damaged/wrong item.The item SKU number on the box.The barcode label.The shipping tracking label.
- Solutions for Wrong Items: You can keep the incorrect item at a discounted price, or return it for a full refund/correct replacement once tracking shows it is back with UPS/FedEx.
- Solutions for Damaged Items: Depending on the severity, Homrest will offer a part replacement, a partial refund, or a full refund.
Lost Packages
- If the provided address was correct: Check your surroundings, ask neighbors, and contact the carrier first. If it is still missing, contact Homrest with your order and tracking number. They will open a lost package claim with the carrier (investigation takes about a week) and assist you.
- If the provided address was incorrect: Homrest is not liable for the loss.
6. Warranty & Support Contact
- Warranty Period: All products come with a 12-month warranty from the date of delivery (excludes manual damage, misuse, or damage caused by logistics/severe weather).
- Price Matching: Prices fluctuate based on the market. Homrest does not offer refunds for price differences.
- Customer Support Email: service@homrest.com
- Customer Support Phone: 888-676-6299
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