Homrest 12' X 14' Aluminum Gazebo, Hardtop Gazebo with Galvanized Steel Double Roof, Curtains and Netting Included
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GALVANIZED STEEL ROOF
Beautiful hard metal top instead of normal fabric or polycarbonate material. Compared to a traditional soft top, a galvanized steel metal top can withstand heavy snow, which provides you with a private, safe and cool room
SLOPE DESIGN TOP
The reasonable roof slope design allows rainwater and snow to flow out fast to prevent rainwater and snow from accumulating. Reduce troubles and worries during the rainy season and snowy season. Targeted design to keep the gazebo always in excellent condition and extend the service life. To better protect your roof, please clear up the snow regularly.
DOUBLE TOP AND HOOK DESIGN
The double-roofed ventilated roof of the gazebo ensures air circulation while greatly improving stability in high wind conditions. The unique design can also give you a hint of cool summer. There are hooks on the metal gazebo that allow you to hang lights or other decorations for added comfort. The large gazebo with pre-drilled bases is designed for all kinds of uneven ground and can be installed in different outdoor situations
REINFORCED ALUMINUM FRAME
Powder-coated gazebo aluminum frame, which is sturdy, anti-corrosion and all-weather resistant for years of use. Stable structure can withstand heavy snow and wind. It is built with 4.7"x4.7" triangular aluminum stand poles, much bigger and stronger than standard models. All materials are built to last, never becoming rusty or deformed. Plus, the sturdy expansion screws and ground stakes are provided for extra stability
CURTAINS AND NETTING
The gazebo curtains are made of 180G M2 polyester fabric and PU, which is CPAI-84 certified and flame-resistant. Detachable curtains and netting can be adjusted through dual-track separately, offering a fully sheltered privacy space while having sufficient airflow and visibility. Fully enclosed zippered double-layer sidewall protects you from UV rays while adding more privacy
About Homrest
Founded in 2019, we are a new yet fast-growing national furniture brand led by a team of people who are truly passionate about the industry and the people we serve, and we are consistently growing our operations in other parts of the world.
1. Shipping & Address Changes
- Before Shipping: If you need to change your shipping address, you must contact customer service before the order is dispatched.
- After Shipping: Once the order has shipped, the address cannot be changed directly. If an address correction is required mid-transit, carriers (UPS or FedEx) will charge an address correction fee of $18 per box.
- Disclaimer: Homrest is not responsible for lost packages resulting from an incorrect shipping address provided by the customer.
2. Cancellation Policy
Because Homrest items are oversized furniture, cancellations are handled strictly based on the order status:
- Unpaid Orders: Automatically canceled by the system.
- Canceled Before Shipping: Eligible for a 100% full refund.
- Canceled After Shipping (In Transit): Only an 80% refund will be issued. Additionally, UPS or FedEx will charge a package interception fee of $18 per box.
- "Label Created" Status: Once an order enters this status, it can no longer be canceled directly. You must contact customer service for further details.
3. Returns & Refunds
Key Requirements
- Time Limit: Return requests must be submitted within 60 days of receiving the order.
- Item Condition: Items must be unassembled, unused, unwashed, unaltered, undamaged, and in their original packaging with original tags attached.
- Authorization: Unauthorized returns will not be accepted.
4. Exchange Policy
- Homrest does not offer direct exchanges due to the logistical difficulties of shipping oversized items.
- If you ordered the wrong item, Homrest offers 2 solutions:Accept a partial refund from customer service and keep the item.Contact customer service to request a return under the "Non-Quality Issues" policy, then place a new order.
5. How to Handle Specific Issues
Damaged or Wrong Item Received
- Immediately contact customer service and provide:Photos of the damaged/wrong item.The item SKU number on the box.The barcode label.The shipping tracking label.
- Solutions for Wrong Items: You can keep the incorrect item at a discounted price, or return it for a full refund/correct replacement once tracking shows it is back with UPS/FedEx.
- Solutions for Damaged Items: Depending on the severity, Homrest will offer a part replacement, a partial refund, or a full refund.
Lost Packages
- If the provided address was correct: Check your surroundings, ask neighbors, and contact the carrier first. If it is still missing, contact Homrest with your order and tracking number. They will open a lost package claim with the carrier (investigation takes about a week) and assist you.
- If the provided address was incorrect: Homrest is not liable for the loss.
6. Warranty & Support Contact
- Warranty Period: All products come with a 12-month warranty from the date of delivery (excludes manual damage, misuse, or damage caused by logistics/severe weather).
- Price Matching: Prices fluctuate based on the market. Homrest does not offer refunds for price differences.
- Customer Support Email: service@homrest.com
- Customer Support Phone: 888-676-6299
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