HOMREST 12x16 Louvered Pergola with Side Pull-Down Screen, Outdoor Aluminum Pergola with Thickened Frame and Adjustable Metal Rainproof Roof for Deck Patio Garden Yard, Black-Gray
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$3,499.99
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- [ SMOOTHLY ADJUSTABLE 6 SIDE SCREENS ] This louvered pergola is equipped with pull-down screens, providing you with perfect privacy protection. The screens effectively block intense sunlight while also preventing harmful rays, allowing you to fully enjoy outdoor activities. Furthermore, it effortlessly withstands strong winds while allowing gentle breezes to pass through, providing you with a comfortable outdoor experience.
- [ ROOF ADAPTABLE FOR MULTIPLE SCENARIOS ] This adjustable louvered pergola allows for adjusting the angle of the louvered roof based on weather conditions, providing the option to enjoy sunlight or admire the expansive sky as desired. It offers flexible control over sunlight and shade, adapting to various climates and seasons, while also serving as a waterproof shelter during rainy days.
- [ PROVIDES WIND AND RAIN PROTECTION ] The built-in drainage system of the outdoor pergola enhances drainage efficiency. Coupled with horizontal beams serving as drainage channels, it directs rainwater from each panel to the integrated eaves gutter system, then drains through support pillars, effectively preventing water accumulation on the roof and potential dripping onto furniture. This design is particularly suitable for areas with frequent rainfall.
- [ REINFORCED HIGH-QUALITY MATERIALS ] The pergola is constructed with thickened aluminum frames and louvered roofs, both coated in a matte powder finish, and equipped with stainless steel fittings, ensuring durability against various weather conditions. Regular cleaning, inspection, and simple maintenance can prolong its lifespan. Equipped with pre-drilled base plates and expansion anchor bolts, it ensures straightforward installation on any flat, sturdy surface.
- [ HUMANIZED ASSEMBLY AND SERVICE ] The components of the HOMREST 12x16 louvered pergola are easy to identify, and the complete assembly instructions are simple and easy to understand. With 4-6 people following the steps outlined in the manual and preparing a series of tools, the installation can typically be completed in approximately 3-6 hours. Our service team is eager to provide assistance and will promptly respond to any questions.
About Homrest
Founded in 2019, we are a new yet fast-growing national furniture brand led by a team of people who are truly passionate about the industry and the people we serve, and we are consistently growing our operations in other parts of the world.
1. Shipping & Address Changes
- Before Shipping: If you need to change your shipping address, you must contact customer service before the order is dispatched.
- After Shipping: Once the order has shipped, the address cannot be changed directly. If an address correction is required mid-transit, carriers (UPS or FedEx) will charge an address correction fee of $18 per box.
- Disclaimer: Homrest is not responsible for lost packages resulting from an incorrect shipping address provided by the customer.
2. Cancellation Policy
Because Homrest items are oversized furniture, cancellations are handled strictly based on the order status:
- Unpaid Orders: Automatically canceled by the system.
- Canceled Before Shipping: Eligible for a 100% full refund.
- Canceled After Shipping (In Transit): Only an 80% refund will be issued. Additionally, UPS or FedEx will charge a package interception fee of $18 per box.
- "Label Created" Status: Once an order enters this status, it can no longer be canceled directly. You must contact customer service for further details.
3. Returns & Refunds
Key Requirements
- Time Limit: Return requests must be submitted within 60 days of receiving the order.
- Item Condition: Items must be unassembled, unused, unwashed, unaltered, undamaged, and in their original packaging with original tags attached.
- Authorization: Unauthorized returns will not be accepted.
4. Exchange Policy
- Homrest does not offer direct exchanges due to the logistical difficulties of shipping oversized items.
- If you ordered the wrong item, Homrest offers 2 solutions:Accept a partial refund from customer service and keep the item.Contact customer service to request a return under the "Non-Quality Issues" policy, then place a new order.
5. How to Handle Specific Issues
Damaged or Wrong Item Received
- Immediately contact customer service and provide:Photos of the damaged/wrong item.The item SKU number on the box.The barcode label.The shipping tracking label.
- Solutions for Wrong Items: You can keep the incorrect item at a discounted price, or return it for a full refund/correct replacement once tracking shows it is back with UPS/FedEx.
- Solutions for Damaged Items: Depending on the severity, Homrest will offer a part replacement, a partial refund, or a full refund.
Lost Packages
- If the provided address was correct: Check your surroundings, ask neighbors, and contact the carrier first. If it is still missing, contact Homrest with your order and tracking number. They will open a lost package claim with the carrier (investigation takes about a week) and assist you.
- If the provided address was incorrect: Homrest is not liable for the loss.
6. Warranty & Support Contact
- Warranty Period: All products come with a 12-month warranty from the date of delivery (excludes manual damage, misuse, or damage caused by logistics/severe weather).
- Price Matching: Prices fluctuate based on the market. Homrest does not offer refunds for price differences.
- Customer Support Email: service@homrest.com
- Customer Support Phone: 888-676-6299
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