HOMREST 2 Piece All-Weather Outdoor Wicker Ottoman, Patio Footrest & Extra Seat with Thick Cushion (Turquoise)
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【ALL-WEATHER DURABLE MATERIALS】
Crafted with a rust-resistant powder-coated steel frame and handwoven PE wicker, this outdoor ottoman is built to withstand sun, rain, and daily outdoor use. The UV-protected wicker resists fading and cracking, making it ideal for year-round patio, garden, or balcony use.
【THICK CUSHION FOR SUPERIOR COMFORT】
Equipped with a plush cushion filled with high-density 25D foam, this patio ottoman provides excellent support for resting your feet or sitting comfortably. The water-repellent fabric is soft, breathable, and easy to clean for long-lasting comfort.
【VERSATILE FOOTREST & EXTRA SEATING】
Designed for flexibility, this wicker ottoman works perfectly as a footrest, extra seat, or casual side stool. Ideal for relaxing with a coffee, entertaining guests, or pairing with outdoor swivel chairs and bistro sets.
【ERGONOMIC HEIGHT & STABLE STRUCTURE】
The ottoman’s height is carefully designed to align with outdoor chairs, helping reduce leg pressure and enhance relaxation. A sturdy reinforced frame ensures stability and reliable support during everyday use.
【MODERN WICKER DESIGN & EASY MAINTENANCE】
Featuring a stylish woven texture that complements modern outdoor furniture, this ottoman blends seamlessly into any patio décor. Minimal maintenance required—simply wipe clean and enjoy more time outdoors.
About Homrest
Founded in 2019, we are a new yet fast-growing national furniture brand led by a team of people who are truly passionate about the industry and the people we serve, and we are consistently growing our operations in other parts of the world.
1. Shipping & Address Changes
- Before Shipping: If you need to change your shipping address, you must contact customer service before the order is dispatched.
- After Shipping: Once the order has shipped, the address cannot be changed directly. If an address correction is required mid-transit, carriers (UPS or FedEx) will charge an address correction fee of $18 per box.
- Disclaimer: Homrest is not responsible for lost packages resulting from an incorrect shipping address provided by the customer.
2. Cancellation Policy
Because Homrest items are oversized furniture, cancellations are handled strictly based on the order status:
- Unpaid Orders: Automatically canceled by the system.
- Canceled Before Shipping: Eligible for a 100% full refund.
- Canceled After Shipping (In Transit): Only an 80% refund will be issued. Additionally, UPS or FedEx will charge a package interception fee of $18 per box.
- "Label Created" Status: Once an order enters this status, it can no longer be canceled directly. You must contact customer service for further details.
3. Returns & Refunds
Key Requirements
- Time Limit: Return requests must be submitted within 60 days of receiving the order.
- Item Condition: Items must be unassembled, unused, unwashed, unaltered, undamaged, and in their original packaging with original tags attached.
- Authorization: Unauthorized returns will not be accepted.
4. Exchange Policy
- Homrest does not offer direct exchanges due to the logistical difficulties of shipping oversized items.
- If you ordered the wrong item, Homrest offers 2 solutions:Accept a partial refund from customer service and keep the item.Contact customer service to request a return under the "Non-Quality Issues" policy, then place a new order.
5. How to Handle Specific Issues
Damaged or Wrong Item Received
- Immediately contact customer service and provide:Photos of the damaged/wrong item.The item SKU number on the box.The barcode label.The shipping tracking label.
- Solutions for Wrong Items: You can keep the incorrect item at a discounted price, or return it for a full refund/correct replacement once tracking shows it is back with UPS/FedEx.
- Solutions for Damaged Items: Depending on the severity, Homrest will offer a part replacement, a partial refund, or a full refund.
Lost Packages
- If the provided address was correct: Check your surroundings, ask neighbors, and contact the carrier first. If it is still missing, contact Homrest with your order and tracking number. They will open a lost package claim with the carrier (investigation takes about a week) and assist you.
- If the provided address was incorrect: Homrest is not liable for the loss.
6. Warranty & Support Contact
- Warranty Period: All products come with a 12-month warranty from the date of delivery (excludes manual damage, misuse, or damage caused by logistics/severe weather).
- Price Matching: Prices fluctuate based on the market. Homrest does not offer refunds for price differences.
- Customer Support Email: service@homrest.com
- Customer Support Phone: 888-676-6299
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