from ordering at a great price, to tracking and delivery, everything was so smooth! I am 75 years old and sometimes technology when ordering for the first time from a site chases me away… Homrest was a breeze thank you
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HOMREST 5 Pieces Patio Furniture Set, Outdoor Rattan Chairs with Metal Coffee Table, Ottomans & Soft Cushions, Wicker Conversation Bistro Set, Dark Gray
Regular price
Sale price
$229.99
Regular price
$549.99
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- Elegant Wicker Patio Furniture: This patio chair with ottoman has all-weather PE wicker, which is anti-fading, anti-ultraviolet and waterproof. This adds a different style to your courtyard, whether you are enjoying your free time or entertaining guests, the outdoor chairs with foot rest is a great choice.
- Save Space: The patio chairs with pull-out footrest provide foot support, so you can relieve fatigue, and are designed to be stored under the chair, so they save a lot of space, even if the place is small, don't worry.
- Upgrade Comfort: This wicker patio furniture sets with footrest is equipped with thick cushions, and the seat is designed with soft foam cushions, which can provide higher comfort.
- Sturdy Structure: The outdoor chair with ottoman is elegantly woven on a sturdy frame to provide extra support and durability. The weight capacity is 330 pounds. In addition, the metal table is sturdy enough for a long service life.
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Easy to Assemble: The garden furniture is also easy to assemble with all necessary tools and clear instructions. Just a few simple steps, you can get a beautiful patio set, which is time-saving and labor-saving.
1. Shipping & Address Changes
- Before Shipping: If you need to change your shipping address, you must contact customer service before the order is dispatched.
- After Shipping: Once the order has shipped, the address cannot be changed directly. If an address correction is required mid-transit, carriers (UPS or FedEx) will charge an address correction fee of $18 per box.
- Disclaimer: Homrest is not responsible for lost packages resulting from an incorrect shipping address provided by the customer.
2. Cancellation Policy
Because Homrest items are oversized furniture, cancellations are handled strictly based on the order status:
- Unpaid Orders: Automatically canceled by the system.
- Canceled Before Shipping: Eligible for a 100% full refund.
- Canceled After Shipping (In Transit): Only an 80% refund will be issued. Additionally, UPS or FedEx will charge a package interception fee of $18 per box.
- "Label Created" Status: Once an order enters this status, it can no longer be canceled directly. You must contact customer service for further details.
3. Returns & Refunds
Key Requirements
- Time Limit: Return requests must be submitted within 60 days of receiving the order.
- Item Condition: Items must be unassembled, unused, unwashed, unaltered, undamaged, and in their original packaging with original tags attached.
- Authorization: Unauthorized returns will not be accepted.
4. Exchange Policy
- Homrest does not offer direct exchanges due to the logistical difficulties of shipping oversized items.
- If you ordered the wrong item, Homrest offers 2 solutions:Accept a partial refund from customer service and keep the item.Contact customer service to request a return under the "Non-Quality Issues" policy, then place a new order.
5. How to Handle Specific Issues
Damaged or Wrong Item Received
- Immediately contact customer service and provide:Photos of the damaged/wrong item.The item SKU number on the box.The barcode label.The shipping tracking label.
- Solutions for Wrong Items: You can keep the incorrect item at a discounted price, or return it for a full refund/correct replacement once tracking shows it is back with UPS/FedEx.
- Solutions for Damaged Items: Depending on the severity, Homrest will offer a part replacement, a partial refund, or a full refund.
Lost Packages
- If the provided address was correct: Check your surroundings, ask neighbors, and contact the carrier first. If it is still missing, contact Homrest with your order and tracking number. They will open a lost package claim with the carrier (investigation takes about a week) and assist you.
- If the provided address was incorrect: Homrest is not liable for the loss.
6. Warranty & Support Contact
- Warranty Period: All products come with a 12-month warranty from the date of delivery (excludes manual damage, misuse, or damage caused by logistics/severe weather).
- Price Matching: Prices fluctuate based on the market. Homrest does not offer refunds for price differences.
- Customer Support Email: service@homrest.com
- Customer Support Phone: 888-676-6299
About Homrest
Founded in 2019, we are a new yet fast-growing national furniture brand led by a team of people who are truly passionate about the industry and the people we serve, and we are consistently growing our operations in other parts of the world.
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