HOMREST Double Hanging Egg Chair with Stand, Wicker Loveseat Swing, Gray
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【Sturdy & Durable】 Crafted from a sturdy steel frame, this double egg chair ensures exceptional stability, promising years of reliable use. Its surface boasts a protective powder coating, effectively preventing rust formation, thus extending its lifespan. The basket of this swing egg chair is skillfully wrapped in weather-resistant PE rattan, offering both a smooth texture and enduring quality.
【Clever and Thoughtfu Design】 A standout feature of this hanging basket chair is its optional canopy design and Height-adjustable hooks, offering unparalleled convenience and versatility. Additionally, it allows 2 People To Enjoy The Swinging Experience Together, Making It Perfect For Couples Or Close Friends.
【Convenient Maintenance and Storage】Designed with practicality in mind, the optional canopy design saves valuable storage space and facilitates effortless portability. Whether you wish to relocate it indoors or outdoors, this wicker rattan swing chair can easily accompany you wherever you go.
【Indoor & Outdoor】Equipped with seat and headrest covers crafted with water and UV resistance, this hanging egg chair is suitable for various environments. Whether placed on your patio, deck, garden, backyard, or porch, it effortlessly adds a pop of color and style to any space.
【Simple Assembly】 The installation of the swing chair with a foldable basket is straightforward. Simply install the stand following the instructions and hang the basket. The package includes the stand, basket, seat cushion, pillow, instructions, and accessories. Additionally, the included safety belt ensures the hammock chair remains securely in place, providing peace of mind during use.
About Homrest
Founded in 2019, we are a new yet fast-growing national furniture brand led by a team of people who are truly passionate about the industry and the people we serve, and we are consistently growing our operations in other parts of the world.
1. Shipping & Address Changes
- Before Shipping: If you need to change your shipping address, you must contact customer service before the order is dispatched.
- After Shipping: Once the order has shipped, the address cannot be changed directly. If an address correction is required mid-transit, carriers (UPS or FedEx) will charge an address correction fee of $18 per box.
- Disclaimer: Homrest is not responsible for lost packages resulting from an incorrect shipping address provided by the customer.
2. Cancellation Policy
Because Homrest items are oversized furniture, cancellations are handled strictly based on the order status:
- Unpaid Orders: Automatically canceled by the system.
- Canceled Before Shipping: Eligible for a 100% full refund.
- Canceled After Shipping (In Transit): Only an 80% refund will be issued. Additionally, UPS or FedEx will charge a package interception fee of $18 per box.
- "Label Created" Status: Once an order enters this status, it can no longer be canceled directly. You must contact customer service for further details.
3. Returns & Refunds
Key Requirements
- Time Limit: Return requests must be submitted within 60 days of receiving the order.
- Item Condition: Items must be unassembled, unused, unwashed, unaltered, undamaged, and in their original packaging with original tags attached.
- Authorization: Unauthorized returns will not be accepted.
4. Exchange Policy
- Homrest does not offer direct exchanges due to the logistical difficulties of shipping oversized items.
- If you ordered the wrong item, Homrest offers 2 solutions:Accept a partial refund from customer service and keep the item.Contact customer service to request a return under the "Non-Quality Issues" policy, then place a new order.
5. How to Handle Specific Issues
Damaged or Wrong Item Received
- Immediately contact customer service and provide:Photos of the damaged/wrong item.The item SKU number on the box.The barcode label.The shipping tracking label.
- Solutions for Wrong Items: You can keep the incorrect item at a discounted price, or return it for a full refund/correct replacement once tracking shows it is back with UPS/FedEx.
- Solutions for Damaged Items: Depending on the severity, Homrest will offer a part replacement, a partial refund, or a full refund.
Lost Packages
- If the provided address was correct: Check your surroundings, ask neighbors, and contact the carrier first. If it is still missing, contact Homrest with your order and tracking number. They will open a lost package claim with the carrier (investigation takes about a week) and assist you.
- If the provided address was incorrect: Homrest is not liable for the loss.
6. Warranty & Support Contact
- Warranty Period: All products come with a 12-month warranty from the date of delivery (excludes manual damage, misuse, or damage caused by logistics/severe weather).
- Price Matching: Prices fluctuate based on the market. Homrest does not offer refunds for price differences.
- Customer Support Email: service@homrest.com
- Customer Support Phone: 888-676-6299
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