HOMREST Electric Trike for Adults,Peak 500W Brushless Motor, E-Trike with 24" x 2" Tires, Removable Battery, Charger,Step-Thru 3-Wheel Electric Bicycle, Up to 55 Miles Range, 15.5MPH+ Speed, Orange
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- Powerful & Smooth Motor:Experience effortless riding with a peak 500W brushless motor (sustained 350W) that delivers strong acceleration and a top speed of 15.5+ MPH. Whether climbing small hills, cruising through city streets, or navigating light trails, this electric trike provides reliable, quiet power for daily commuting and leisure rides
- Remote detachable battery: Equipped with a high-capacity 36V 10.4Ah battery and LCD display, it can travel over 20 miles in pure electric mode and over 55 miles in electric assist mode. It only takes 5 hours to fully charge. The battery is UL-certified and features advanced protection to prevent overcharging and overtemperature, making it easy to remove for indoor charging. It is also equipped with a battery lock to prevent theft
- Stable, Safe & Comfortable Design:The step‑thru frame makes mounting and dismounting easy, while 24" x 2" tires provide excellent grip and stability. A rear differential ensures smooth cornering and reduces tipping risk. Disc brakes (or upgraded hydraulic brakes) deliver reliable stopping power on various terrains, giving you confidence on every ride
- Customizable Riding Modes & Ergonomic Comfort:Choose from pure electric, pedal‑assist, or traditional pedal mode to match your mood and fitness level. The LCD display shows battery level. An adjustable padded seat with backrest support (on select models) reduces strain, accommodating riders from 4'8" to 6'2". The wide cruiser handlebars promote a relaxed, knee‑friendly riding posture
- Convenient and large-capacity basket: Whether for purchasing daily food or preparing picnic supplies, the sturdy and large-capacity rear basket can meet your needs. The lid design can prevent items from falling during jolt. It is both practical and versatile, suitable for daily use
- Easy assembly and customer support: Our electric tricycles are mostly assembled upon delivery, equipped with clear instructions for use and necessary tools. It only takes 2 hours for 1-2 people to complete the assembly. At the same time, we have a 7x24-hour customer service team available. If you have any questions, please do not hesitate to contact us immediately
About Homrest
Founded in 2019, we are a new yet fast-growing national furniture brand led by a team of people who are truly passionate about the industry and the people we serve, and we are consistently growing our operations in other parts of the world.
1. Shipping & Address Changes
- Before Shipping: If you need to change your shipping address, you must contact customer service before the order is dispatched.
- After Shipping: Once the order has shipped, the address cannot be changed directly. If an address correction is required mid-transit, carriers (UPS or FedEx) will charge an address correction fee of $18 per box.
- Disclaimer: Homrest is not responsible for lost packages resulting from an incorrect shipping address provided by the customer.
2. Cancellation Policy
Because Homrest items are oversized furniture, cancellations are handled strictly based on the order status:
- Unpaid Orders: Automatically canceled by the system.
- Canceled Before Shipping: Eligible for a 100% full refund.
- Canceled After Shipping (In Transit): Only an 80% refund will be issued. Additionally, UPS or FedEx will charge a package interception fee of $18 per box.
- "Label Created" Status: Once an order enters this status, it can no longer be canceled directly. You must contact customer service for further details.
3. Returns & Refunds
Key Requirements
- Time Limit: Return requests must be submitted within 60 days of receiving the order.
- Item Condition: Items must be unassembled, unused, unwashed, unaltered, undamaged, and in their original packaging with original tags attached.
- Authorization: Unauthorized returns will not be accepted.
4. Exchange Policy
- Homrest does not offer direct exchanges due to the logistical difficulties of shipping oversized items.
- If you ordered the wrong item, Homrest offers 2 solutions:Accept a partial refund from customer service and keep the item.Contact customer service to request a return under the "Non-Quality Issues" policy, then place a new order.
5. How to Handle Specific Issues
Damaged or Wrong Item Received
- Immediately contact customer service and provide:Photos of the damaged/wrong item.The item SKU number on the box.The barcode label.The shipping tracking label.
- Solutions for Wrong Items: You can keep the incorrect item at a discounted price, or return it for a full refund/correct replacement once tracking shows it is back with UPS/FedEx.
- Solutions for Damaged Items: Depending on the severity, Homrest will offer a part replacement, a partial refund, or a full refund.
Lost Packages
- If the provided address was correct: Check your surroundings, ask neighbors, and contact the carrier first. If it is still missing, contact Homrest with your order and tracking number. They will open a lost package claim with the carrier (investigation takes about a week) and assist you.
- If the provided address was incorrect: Homrest is not liable for the loss.
6. Warranty & Support Contact
- Warranty Period: All products come with a 12-month warranty from the date of delivery (excludes manual damage, misuse, or damage caused by logistics/severe weather).
- Price Matching: Prices fluctuate based on the market. Homrest does not offer refunds for price differences.
- Customer Support Email: service@homrest.com
- Customer Support Phone: 888-676-6299
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