HOMREST Patio Wicker Dining Chairs Set of 4, Rattan Chairs w/ Cushions & Armrests, Black
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- Ergonomic Design: This dining chair features a curved high back design to provide some Waist and back support when you are sitting, which helps to relieve spinal pressure. These ergonomic armrests on outdoor chairs have been designed with comfort in mind. Let you sit comfortably.
- Durable Wicker Design: Handwoven from all-weather twisted wicker, the patio dining chairs offering a exquisited addition to any patio setting. The adjustable feet allow for leveling on uneven surfaces, ensuring a stable seating experience. Each patio chair can hold up to 350 lb, providing you with our durable wicker seat that will last you for years.
- Comfortable & Washable Cushion: Each outdoor rattan dining chair is equipped with a gray mat filled with polyester, with a thick design that brings you ultimate comfort and enjoyment. The polyester fabric cushion cover adds a zipper design for your daily removal and cleaning.
- Modern Versatile Chairs: This outdoor wicker chair can be used with other products such as outdoor dining tables and fireplace tables, creating a stylish dining area while being the perfect complement to any space. A very practical accessory for outdoor lawns, gardens, courtyards, front corridors, and even indoor decoration.
- Dimensions & Assembly: Dimension of single patio dining chair: 19.7''×22.0''×33.9'' (W x D x H). This outdoor seating set is packaged with 4 armchairs. Just follow the instruction manual, it can be easily assembled. This stylish multi-purpose dining chair is worth buying.
About Homrest
Founded in 2019, we are a new yet fast-growing national furniture brand led by a team of people who are truly passionate about the industry and the people we serve, and we are consistently growing our operations in other parts of the world.
1. Shipping & Address Changes
- Before Shipping: If you need to change your shipping address, you must contact customer service before the order is dispatched.
- After Shipping: Once the order has shipped, the address cannot be changed directly. If an address correction is required mid-transit, carriers (UPS or FedEx) will charge an address correction fee of $18 per box.
- Disclaimer: Homrest is not responsible for lost packages resulting from an incorrect shipping address provided by the customer.
2. Cancellation Policy
Because Homrest items are oversized furniture, cancellations are handled strictly based on the order status:
- Unpaid Orders: Automatically canceled by the system.
- Canceled Before Shipping: Eligible for a 100% full refund.
- Canceled After Shipping (In Transit): Only an 80% refund will be issued. Additionally, UPS or FedEx will charge a package interception fee of $18 per box.
- "Label Created" Status: Once an order enters this status, it can no longer be canceled directly. You must contact customer service for further details.
3. Returns & Refunds
Key Requirements
- Time Limit: Return requests must be submitted within 60 days of receiving the order.
- Item Condition: Items must be unassembled, unused, unwashed, unaltered, undamaged, and in their original packaging with original tags attached.
- Authorization: Unauthorized returns will not be accepted.
4. Exchange Policy
- Homrest does not offer direct exchanges due to the logistical difficulties of shipping oversized items.
- If you ordered the wrong item, Homrest offers 2 solutions:Accept a partial refund from customer service and keep the item.Contact customer service to request a return under the "Non-Quality Issues" policy, then place a new order.
5. How to Handle Specific Issues
Damaged or Wrong Item Received
- Immediately contact customer service and provide:Photos of the damaged/wrong item.The item SKU number on the box.The barcode label.The shipping tracking label.
- Solutions for Wrong Items: You can keep the incorrect item at a discounted price, or return it for a full refund/correct replacement once tracking shows it is back with UPS/FedEx.
- Solutions for Damaged Items: Depending on the severity, Homrest will offer a part replacement, a partial refund, or a full refund.
Lost Packages
- If the provided address was correct: Check your surroundings, ask neighbors, and contact the carrier first. If it is still missing, contact Homrest with your order and tracking number. They will open a lost package claim with the carrier (investigation takes about a week) and assist you.
- If the provided address was incorrect: Homrest is not liable for the loss.
6. Warranty & Support Contact
- Warranty Period: All products come with a 12-month warranty from the date of delivery (excludes manual damage, misuse, or damage caused by logistics/severe weather).
- Price Matching: Prices fluctuate based on the market. Homrest does not offer refunds for price differences.
- Customer Support Email: service@homrest.com
- Customer Support Phone: 888-676-6299
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