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Homrest 12' x 15' Hardtop Gazebo, Solid Spruce Wood Gazebo with Waterproof Asphalt Roof
Regular price
Sale price
$1,999.99
Regular price
$3,999.99
Limited time offer
Get $10 off your first order! Use code: HOMREST10 at checkout. Learn more
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【SPECIAL ASPHALT ROOF】
- Different from metal roofs, asphalt roofs would not rust, corrode, no maintenance need and blend perfectly into the garden environment.
- Asphalt is good at waterproof, can reduce the noise caused by rain.
【Natural Spruce Material】
- Made from premium spruce wood, our patio gazebo retains its original wood texture while also being treated with oil immersion and coating to resist corrosion, rain, snow, and wind.
- This increases the life and stability of the wood, making it a durable choice for outdoor use
【Sloped Top Design】
- The unique sloping roof design allows rainwater and snow to flow from the eaves to the ground, preventing damage from accumulation and water seepage.
- It also adds an elegant and chic look to your outdoor space, making it a fabulous landscape in your courtyard
【Sturdy Design】
- The sturdy triangular construction allows the gazebo easily withstand 10 inches of snow, also can stand stably in the wind over 55 Miles Per Hour.
- Helping your family to safely enjoy time under this gazebo
【Convenient Assembly】
- This wood gazebo comes with 6 boxes, all hardware and assembly tools included. It can be assembled by 4 people with no experience in 5-6 hours.
- You just needs prepare household tools, a ladder, and gloves when you are assembling.
About Homrest
Founded in 2019, we are a new yet fast-growing national furniture brand led by a team of people who are truly passionate about the industry and the people we serve, and we are consistently growing our operations in other parts of the world.
1. Shipping & Address Changes
- Before Shipping: If you need to change your shipping address, you must contact customer service before the order is dispatched.
- After Shipping: Once the order has shipped, the address cannot be changed directly. If an address correction is required mid-transit, carriers (UPS or FedEx) will charge an address correction fee of $18 per box.
- Disclaimer: Homrest is not responsible for lost packages resulting from an incorrect shipping address provided by the customer.
2. Cancellation Policy
Because Homrest items are oversized furniture, cancellations are handled strictly based on the order status:
- Unpaid Orders: Automatically canceled by the system.
- Canceled Before Shipping: Eligible for a 100% full refund.
- Canceled After Shipping (In Transit): Only an 80% refund will be issued. Additionally, UPS or FedEx will charge a package interception fee of $18 per box.
- "Label Created" Status: Once an order enters this status, it can no longer be canceled directly. You must contact customer service for further details.
3. Returns & Refunds
Key Requirements
- Time Limit: Return requests must be submitted within 60 days of receiving the order.
- Item Condition: Items must be unassembled, unused, unwashed, unaltered, undamaged, and in their original packaging with original tags attached.
- Authorization: Unauthorized returns will not be accepted.
4. Exchange Policy
- Homrest does not offer direct exchanges due to the logistical difficulties of shipping oversized items.
- If you ordered the wrong item, Homrest offers 2 solutions:Accept a partial refund from customer service and keep the item.Contact customer service to request a return under the "Non-Quality Issues" policy, then place a new order.
5. How to Handle Specific Issues
Damaged or Wrong Item Received
- Immediately contact customer service and provide:Photos of the damaged/wrong item.The item SKU number on the box.The barcode label.The shipping tracking label.
- Solutions for Wrong Items: You can keep the incorrect item at a discounted price, or return it for a full refund/correct replacement once tracking shows it is back with UPS/FedEx.
- Solutions for Damaged Items: Depending on the severity, Homrest will offer a part replacement, a partial refund, or a full refund.
Lost Packages
- If the provided address was correct: Check your surroundings, ask neighbors, and contact the carrier first. If it is still missing, contact Homrest with your order and tracking number. They will open a lost package claim with the carrier (investigation takes about a week) and assist you.
- If the provided address was incorrect: Homrest is not liable for the loss.
6. Warranty & Support Contact
- Warranty Period: All products come with a 12-month warranty from the date of delivery (excludes manual damage, misuse, or damage caused by logistics/severe weather).
- Price Matching: Prices fluctuate based on the market. Homrest does not offer refunds for price differences.
- Customer Support Email: service@homrest.com
- Customer Support Phone: 888-676-6299
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