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· This accessory is for HOMREST tent only.
· Please confirm the codes and quantities with customer service in advance.
· Please provide the correct consignee address information and phone number.
· You may send us a message and note the order number with the customer service team before purchasing. Kindly note that unfamiliar orders without contacting us in advance will be canceled.
· If you have any dissatisfaction, please get in touch with our customer service team in time. We will reply to you within 24 hours to solve the problem for you, and our after-sales service will give you a satisfied solution.
We want you to feel like every item is the perfect match for your home. If it’s not the right fit, we’ll help you get it sorted and have you on your way.
You can return most items for a refund or store credit within 30 days of delivery. Return shipping costs apply, and the item must be in its original condition and packaging to be accepted.
However, if your item is damaged or defective, these exceptions do not apply. In this case, we’ll take care of it and work with you to find the best solution.
We know how frustrating this situation can be. Return shipping for damaged or defective items is free — just pick your preferred resolution:
Our average ETA is currently 3-8 business days, however shipping carriers are experiencing capacity issues from extremely high demand + COVID-19 impact, and in some cases deliveries may be delayed.
You can check the status of your delivery anytime by entering the tracking number emailed to you after placing your order here.
To change or cancel an order that has already been processed, please contact our Customer Service department for assistance.
Fedex, UPS, and USPS.
We do not offer expedited shipping options at this time. We have three warehouses in GA,CA and LA to ship your order at no extra charge.
We only deliver to verified physical addresses. We do not deliver to PO Boxes.
If cancelled on the same day you will not be charged for any processing fees. However, if you cancel your order at any point after the same day period, do not accept your cancelled package from FedEx (sometimes RTS requests fail), as you will also be responsible for returning the package. Please contact Customer Service for more details.