Homrest 11' x 12' Spruce Wood Solid Hardtop Gazebo with Waterproof Asphalt Roof
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Roof Structure
Rafters and sheathing boards support the asphalt solid wood roof roof, making the roof stronger and able to withstand up to 10 inches of snow.
Powder Coated Steel Brackets
Each joint adopts a metal bracket on the reinforcing structure to provide higher stability. Compared to other gazebos with no brackets, our outdoor gazebo ensures safety when used.
Sturdy Triangular Structure
The four columns are constructed with a sturdy tripod structure to ensure a durable sturdy structure. The sturdy design offers unbeatable stability in windy or snowy conditions.
Specification
|
Frame Color |
Natural Log Color |
|
Frame Material |
Spruce Wood |
|
Top Material |
Asphalt Roof |
|
Overall Size |
11.7FT (L) * 11.3FT (W) * 9.9FT (H) |
|
Shape |
Rectangular |
|
With Ground Stake |
4 |
|
Minimalistic Design |
Yes |
|
Assembly |
3-5hrs w/ 5-6 people |
|
Snow?Capacity |
300?lbs |
|
Fade Resistant |
All-weather use |
|
Max. Wind Scale |
47-55 Miles Per Hour |
|
Snow Load |
<10" |
|
Box Qty. |
6 |
|
Shipping Carrier |
UPS/Fedex |
|
Shipping |
Free shipping |
|
Suitable For |
Outdoor |
Precautions:
1. Please check the snow capability and wind rating specifications. In order to better protect your hardtop gazebo, please clear up the snow regularly, and take protective measures when the wind speed reaches the rated value.
2. Please carefully check the instructions and accessories before installation. Follow the steps to install. You need 5 people to assist with the installation. You need to prepare ladders and gloves when installing.
3. The gap inside the roof seems to leak slightly in heavy rain, and the waterproof performance of the roof system is related to the tightness of the installation.
4. The given dimension of the gazebo describes the measurements from eave edge to eave edge and not from pole to pole. For more details regarding item dimensions, please check the specification sheet.
5. Please be certain that the four anchoring stands are sturdily anchored into the ground.
6. The gazebo comes with 6 boxes. Sometimes they may be delivered on the different day, please wait 2-3 more days or contact Homrest for help.
About Homrest
Founded in 2019, we are a new yet fast-growing national furniture brand led by a team of people who are truly passionate about the industry and the people we serve, and we are consistently growing our operations in other parts of the world.
1. Shipping & Address Changes
- Before Shipping: If you need to change your shipping address, you must contact customer service before the order is dispatched.
- After Shipping: Once the order has shipped, the address cannot be changed directly. If an address correction is required mid-transit, carriers (UPS or FedEx) will charge an address correction fee of $18 per box.
- Disclaimer: Homrest is not responsible for lost packages resulting from an incorrect shipping address provided by the customer.
2. Cancellation Policy
Because Homrest items are oversized furniture, cancellations are handled strictly based on the order status:
- Unpaid Orders: Automatically canceled by the system.
- Canceled Before Shipping: Eligible for a 100% full refund.
- Canceled After Shipping (In Transit): Only an 80% refund will be issued. Additionally, UPS or FedEx will charge a package interception fee of $18 per box.
- "Label Created" Status: Once an order enters this status, it can no longer be canceled directly. You must contact customer service for further details.
3. Returns & Refunds
Key Requirements
- Time Limit: Return requests must be submitted within 60 days of receiving the order.
- Item Condition: Items must be unassembled, unused, unwashed, unaltered, undamaged, and in their original packaging with original tags attached.
- Authorization: Unauthorized returns will not be accepted.
4. Exchange Policy
- Homrest does not offer direct exchanges due to the logistical difficulties of shipping oversized items.
- If you ordered the wrong item, Homrest offers 2 solutions:Accept a partial refund from customer service and keep the item.Contact customer service to request a return under the "Non-Quality Issues" policy, then place a new order.
5. How to Handle Specific Issues
Damaged or Wrong Item Received
- Immediately contact customer service and provide:Photos of the damaged/wrong item.The item SKU number on the box.The barcode label.The shipping tracking label.
- Solutions for Wrong Items: You can keep the incorrect item at a discounted price, or return it for a full refund/correct replacement once tracking shows it is back with UPS/FedEx.
- Solutions for Damaged Items: Depending on the severity, Homrest will offer a part replacement, a partial refund, or a full refund.
Lost Packages
- If the provided address was correct: Check your surroundings, ask neighbors, and contact the carrier first. If it is still missing, contact Homrest with your order and tracking number. They will open a lost package claim with the carrier (investigation takes about a week) and assist you.
- If the provided address was incorrect: Homrest is not liable for the loss.
6. Warranty & Support Contact
- Warranty Period: All products come with a 12-month warranty from the date of delivery (excludes manual damage, misuse, or damage caused by logistics/severe weather).
- Price Matching: Prices fluctuate based on the market. Homrest does not offer refunds for price differences.
- Customer Support Email: service@homrest.com
- Customer Support Phone: 888-676-6299
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