Homrest 10' x 12' Patio Hardtop Gazebo Aluminum Frame Gazebos with Netting & Curtain, Outdoor Polycarbonate Gazebo For Garden, Patio, Lawns
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Made of a sturdy power-coated aluminum frame, this gazebo features a stable structure for year-long use. Four sides of curtain surroundings keep you and your family and friends away from direct sunlight, rain, flies, or mosquitoes.
Features
- POLYCARBONATE TOP Hardtop gazebo has a polycarbonate roof that lets light in but keeps the heat down and blocks 99% of UV, offering a place to enjoy the weather
- STURDY AND DURABLE FRAME This gazebo was designed with an aluminum frame and uses powder-coated, rust-resistant materials that should last a long time. The feet have holes to improve stability
- NETTING AND CURTAINS Outdoor gazebo is equipped with netting and curtains. The curtains are durable to protect you from UV rays and the screens keep the bugs out. It will give your family privacy and comfort space
- SUPPORT THREE HOOKS Fans and lights can be installed on the hooks to make your gazebo meet your different needs; you will spend much time enjoying your patio
- EASY ASSEMBLY Our 10x12ft gazebo instructions are in pictographic format with helpful magnified portions to assist with identifying parts. As long as you follow the instructions carefully, you will put it together easily
Package Included
- 1 * Aluminum frame
- 1 * Polycarbonate top
- 4 * Nettings
- 4 * Privacy curtains
- Screw fittings and manual
Note
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In order to better protect your pavilion, please clear it when the snow thickness exceeds 2 inches. When the wind speed reaches 30mph, please take measures to avoid the wind.
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Please carefully check the instructions and accessories before installation. Follow the steps to install. You need 3 people to assist with the installation. You need to prepare ladders and gloves when installing.
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The gap inside the roof seems to leak slightly in heavy rain, and the waterproof performance of the roof system is related to the tightness of the installation.
About Homrest
Founded in 2019, we are a new yet fast-growing national furniture brand led by a team of people who are truly passionate about the industry and the people we serve, and we are consistently growing our operations in other parts of the world.
1. Shipping & Address Changes
- Before Shipping: If you need to change your shipping address, you must contact customer service before the order is dispatched.
- After Shipping: Once the order has shipped, the address cannot be changed directly. If an address correction is required mid-transit, carriers (UPS or FedEx) will charge an address correction fee of $18 per box.
- Disclaimer: Homrest is not responsible for lost packages resulting from an incorrect shipping address provided by the customer.
2. Cancellation Policy
Because Homrest items are oversized furniture, cancellations are handled strictly based on the order status:
- Unpaid Orders: Automatically canceled by the system.
- Canceled Before Shipping: Eligible for a 100% full refund.
- Canceled After Shipping (In Transit): Only an 80% refund will be issued. Additionally, UPS or FedEx will charge a package interception fee of $18 per box.
- "Label Created" Status: Once an order enters this status, it can no longer be canceled directly. You must contact customer service for further details.
3. Returns & Refunds
Key Requirements
- Time Limit: Return requests must be submitted within 60 days of receiving the order.
- Item Condition: Items must be unassembled, unused, unwashed, unaltered, undamaged, and in their original packaging with original tags attached.
- Authorization: Unauthorized returns will not be accepted.
4. Exchange Policy
- Homrest does not offer direct exchanges due to the logistical difficulties of shipping oversized items.
- If you ordered the wrong item, Homrest offers 2 solutions:Accept a partial refund from customer service and keep the item.Contact customer service to request a return under the "Non-Quality Issues" policy, then place a new order.
5. How to Handle Specific Issues
Damaged or Wrong Item Received
- Immediately contact customer service and provide:Photos of the damaged/wrong item.The item SKU number on the box.The barcode label.The shipping tracking label.
- Solutions for Wrong Items: You can keep the incorrect item at a discounted price, or return it for a full refund/correct replacement once tracking shows it is back with UPS/FedEx.
- Solutions for Damaged Items: Depending on the severity, Homrest will offer a part replacement, a partial refund, or a full refund.
Lost Packages
- If the provided address was correct: Check your surroundings, ask neighbors, and contact the carrier first. If it is still missing, contact Homrest with your order and tracking number. They will open a lost package claim with the carrier (investigation takes about a week) and assist you.
- If the provided address was incorrect: Homrest is not liable for the loss.
6. Warranty & Support Contact
- Warranty Period: All products come with a 12-month warranty from the date of delivery (excludes manual damage, misuse, or damage caused by logistics/severe weather).
- Price Matching: Prices fluctuate based on the market. Homrest does not offer refunds for price differences.
- Customer Support Email: service@homrest.com
- Customer Support Phone: 888-676-6299
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